Patients & Visitor


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Patient Rights & Responsibilities

 

     Recognizing that each patient is an individual with unique health care needs, UDH strives to provide patient centered health care & will respond to reasonable patient requests and needs for treatment or service within the hospital’s capacity, its mission and applicable law and regulation.

 

 

Patient’s Rights Include:

 

Access to Care:

 

·         The patient will not be denied from appropriate care on the basis of race, religion, color, national origin, sex, age, disability, marital status, or source of payment.

·        The patient has the right to be provided with continuous and organized healthcare at all levels of treatment.

 

Respect:

 

·        The patient will be treated with consideration, respect, and full recognition of his dignity and individuality, including privacy in treatment, personal care and respecting personal value and belief.

·        The patient will be free from all forms of abuse and harassment.

·        The patient has the right, if disabled, to receive appropriate additional care to compensate for his/her disability.

·        The patient will be protected from verbal abuse by physicians, nurses, or any other hospital staff.

 

Safety & Security:

 

·        The patient is entitled to expect the best possible level of safety regarding the hospital environment and the conduct of medical procedures and interventions.

 

Information:

 

·        The patient will be fully informed of his/her rights and responsibilities and of all procedures governing patient conduct and responsibilities.

·        The patient will be informed in an understandable verbal and written format.

·        The patient will be fully informed by a health care provider on his/her health condition.

·        The patient will be fully informed of his/her financial obligations and the cost of services to be provided if any.

·        The patient is truthfully informed when his/her needs exceed the hospital’s capability for care.

·        The patient will be provided with a complete medical report and accurate check up results.

·        The patient has the right to discuss fully his/her plan of care with the physician, to obtain sufficient information (in simple layman’s terms) regarding his/her diagnosis, condition and treatment from the physician responsible for his/her care, to have all questions answered and has the right to request a second consultation for opinion if necessary.

·        The patient will be provided with all the information regarding the identity and the professional status of his/her treating physician and how to contact him/her.

 

Communication:

 

·        The patient will be free to communicate with, associate with, and meet privately with anyone, Including family and friends, unless to do so would infringe upon the rights of other patients.

·        The patient will be provided interpreters if he/she cannot understand the language of the caregiver.

·        The patient will be allowed to refuse to talk to any individual that has no relationship to the care provided including the patient’s visitors.

Privacy:

 

·        The patient has a right to personal privacy and will be entitled to define preferences for visits.

·        The patient has a right to be interviewed and examined in privacy and to have a chaperone present of his choice present during physical examinations.

 

Confidentiality:

 

·        The patient will be ensured confidential treatment of all information contained in his/her personal and clinical record.

·        The patient will be entitled to summaries of such records.

·        The patient’s written consent will be required for the release of information to anyone not otherwise authorized by the patient to receive it.

·        The patient has the right to ensure complete confidentiality of all his/her treatment by never been discussing the patient in public, never revealing the patient name or any information about his/her illness, and not publicizing any information.

 

Consent & Refusal of Treatment:

 

·        The patient has the right to make informed decisions about his/her care based on information from the professional performing the procedure including information about the proposed procedure, risk and benefits, additional procedures which may become necessary, long term consequences, risks of no treatment and possible alternative treatments available including treatment options not available in the hospital.

·        The patient, if deemed mentally competent has a right to refuse treatment and to be informed of the medical consequences of such refusal.

·        The patient’s written consent must be obtained prior to photography especially the face.

 

Substitute Decision-making:

 

·        The patient has the right to inform his/her healthcare providers of his/her healthcare decisions in advance to be carried out if he/she is incapacitated.

·        The patient has the right to appoint a substitute decision maker upon admission to make health care decisions on his/her behalf to the extent permitted by law, if he/she chooses not to or if is incapacitated.

 

Complaints:

 

·        The patient has the right to be informed about the complaint process.

·        The patient has the right to submit complaints or grievances regarding any aspect of care or service free from restraint, interference, coercion, discrimination or reprisal.

·        The patient will have the right to a timely and fair review of the grievance and will be provided a written notice of the hospital’s decision.

 

Pain Management:

 

·        The patient has a right to appropriate assessment and management of his or her pain/discomfort.

 

Restraint:

 

·        The patient will be free from chemical and physical restraints except when they are deemed necessary to protect the patient or others from injury and authorized in writing by a physician for a specific and limited time.

 

 

 

Patient’s Responsibilities Include

 

 

Provision of Information:

 

·        The patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete health history and current status.

·        The patient has the responsibility to report unexpected changes in his/her condition to the responsible practitioner.

·        The patient is responsible for reporting whether he/she clearly comprehends a contemplated course of action and what is expected to him/her.

 

Compliance with Instructions:

 

·        The patient is responsible for following the treatment plan recommended by the practitioners during and after the hospitalization.

·        The patient is responsible for keeping appointments and when he/she is unable to do so for any reason, for notifying the hospital.

 

Refusal of Treatment:

 

·        The patient is responsible for his/her actions if he/she refuses treatment or does not follow the practitioner’s instructions.

 

Hospital Charges:

 

·        The patient is responsible for assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.

 

Hospital Rules & Regulations:

 

·        The patient is responsible for following hospital rules & regulations affecting patient care and code of conduct.

 

Respect & Consideration:

 

·        The patient is responsible for being respectful and considerate of the rights of other patients and hospital personnel and for assisting in the control of noise, smoking and the number of visitors.